Homeless Services

Housing instability and homelessness is an issue for thousands of individuals and families in Atlanta.  In January 2019, the city counted 3,217 men, women, or children as homeless at the annual Point in Time Count – of this number, 719 were unsheltered.  The members of this community are particularly vulnerable and often have serious mental health, substance abuse, and other medical conditions.  Intown’s Homeless Services Program specializes in compassionately engaging and housing the City of Atlanta’s chronically homeless neighbors.   

The City of Atlanta’s Continuum of Care has adopted a Housing First approach—pioneered 25 years ago in New York City— to end chronic homelessness.  This approach gets individuals experiencing homelessness into permanent housing first and, from the safety of their own apartment, helps to stabilize the client with wrap-around services.  Once off the streets, these individuals can begin to address their barriers to stable housing, including lack of income, insufficient government identification, mental health disorders, drug addiction, and criminal records. 

Intown’s Homeless Services Program is a five-step model of engagement, enrollment, navigation, housing, and support.